Creative service solutions from Kempinski Hotels

Kempinski Hotels continues to serve its customers all over the world through many creative operations such as online education, virtual hotel tours and takeaways, in addition to numerous charity campaigns and donations.

According to the company, one of the strengths of Kempinski Hotels is its culinary expertise. Kempinski Hotel Beijing Lufthansa Center has started serving all customers in the region by developing its package and delivery application. The Kempinski Hotel Muscat in Oman set up a window for “drive-thru” at the hotel to buy food, and the Kempinski Hotel Frankfurt Gravenbruch opened a boutique place accessible by car, selling their handmade ice cream. On the first day, more than 200 cars pulled up in front of the hotel to buy ice-cream. Hotel Adlon Kempinski Berlin worked with the Too Good To Go Institute to sell its special meals at an affordable price through the ‘We care’ app.

The Kempinski group showed their creativity not only in food but also in other subjects. Through the Kempinski Hotel Corvinus Budapest, employees can arrange a virtual trip to the whole hotel using a selfie stick. The Kempinski Hotel Huizhou, located in China, opens its ballroom to virtual surroundings, receiving offers and suggestions for future planning. Kempinski Hotel Huizhou had a successful campaign, with more than 5,300 people participating in this campaign and receiving numerous offers. The Apurva Kempinski Bali offers online meditation classes while the Grand Hotel Kempinski Riga offers online skin care, sports and cooking classes.